Introduction

Welcome to Merch Factory — your platform for custom clothing creation. By using our Services, you agree to these Terms of Service and our Privacy Policy. If you do not agree, please discontinue use of our Services.

Use of Services

You may upload designs, create apparel, and sell to customers through our Services. You confirm that you have rights to all content you upload and will not infringe upon third-party rights.

Printing Services

Merch Factory may use internal or third-party printing facilities. Print quality may vary, and we cannot guarantee uniform results across facilities.

Shipping and Delivery

Deliveries are handled by third-party couriers. While we aim for timely dispatch, we cannot guarantee exact delivery times or complete error-free service.

Refunds and Returns

Returns are accepted only for misprints or product defects. RTO (Return to Origin) orders may incur additional charges.

Disclaimer of Warranties

Merch Factory provides services “as is.” We make no express or implied warranties regarding operation, content, or availability.

Indemnification

You agree to indemnify and hold Merch Factory, its affiliates, and employees harmless from any claim arising from your use of our platform or violation of these terms.

Subcontractors

Merch Factory may use subcontractors for order fulfillment but remains responsible for compliance with this agreement.

Limitation of Liability

Our liability is limited to the purchase price of goods or services. We are not liable for indirect, incidental, or consequential damages.

Dispute Resolution

Disputes arising from these terms will be settled through binding arbitration.

Governing Law

These terms are governed by the laws of India, with jurisdiction in Madhya Pradesh.

Changes to this Agreement

We may update these terms periodically. Continued use of our Services after changes implies acceptance of the revised terms.

Termination

Either party may terminate this agreement by written notice. Upon termination, you must cease using our Services immediately.

Entire Agreement

These Terms constitute the entire agreement between you and Merch Factory, superseding all prior communications and understandings.

Contact Us

For any queries, please contact contact@merchfactory.in.