Welcome to Merch Factory (merchfactory.in). By accessing or using our website, dashboard, and fulfillment services, you agree to comply with and be bound by these Terms of Service. If you do not agree to these terms, please do not use our Services. These Terms govern your relationship with Merch Factory regarding your print-on-demand store and bulk ordering.

You must be at least 18 years old to use our Services. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Content Rights: You represent and warrant that you own or have the necessary licenses and permissions for all designs, logos, and content you upload to our platform. Merch Factory does not claim ownership of your content.

Merch Factory provides custom printing services. Due to the technical nature of printing on textiles and custom apparel:

• Variations: Minor variations in color, print placement, and garment sizing (up to 5% tolerance) are inherent to the custom manufacturing process.

• Equipment: We reserve the right to upgrade our printing technology and switch between DTG, DTF, and Screen Printing as required to maintain quality and efficiency.

Shipping is handled by third-party courier companies. Merch Factory is not responsible for delays caused by courier operations, natural disasters, or service interruptions.

• Liability: Goods are shipped at the buyer's risk. We assist in tracking and filing claims for lost shipments, but our liability ends once the parcel is handed to the courier partner.

• RTO: Failed deliveries returning to us incur shipping charges for both forward and return transit.

You may request the deletion of your brand and account at any time.

The Services are provided "as is" and "as available" without any warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability or fitness for a particular purpose.

You agree to indemnify and hold Merch Factory harmless from any claims, damages, or expenses (including legal fees) arising from your use of the Services or your violation of these Terms or the intellectual property rights of any third party.

In no event shall Merch Factory be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of the Services. Our total liability for any claim shall not exceed the amount paid for the specific order giving rise to the claim.

In the event of a dispute, we encourage you to contact our support desk first. Any unresolved disputes shall be settled through binding arbitration in Indore, India.

These Terms of Service are governed by and construed in accordance with the laws of India. Any litigation will be subject to the exclusive jurisdiction of the courts located in Indore, Madhya Pradesh.

We reserve the right to modify these Terms at any time. Continued use of the platform after changes constitutes acceptance of the new Terms.

We reserve the right to suspend or terminate your account at our discretion, especially in cases of fraudulent activity, repeated payment failures, or violation of our zero-tolerance policy against offensive/illegal print content.

These Terms, together with the Privacy Policy and Shipping Policy, constitute the entire agreement between you and Merch Factory.

For any legal or technical clarifications regarding these terms: